Customer Service

Left to right: Shannon, Jamie, Lauren, Ken, Diane, Anthony, Colleen, Mike, Paula, Melissa, Rebecca

Left to right: Carla, Jodie, David, Nicole, Emily, Velvet

Phone:
1-800-356-1688, ext. 3 (Toll Free)
814-353-1300, ext. 3 (Local)
Hours of operation: Monday through Friday, 8:00 a.m. to 6:00 p.m.
Eastern Time.

Fax:
814-353-1309

Mail:
Restek Corporation, Attention: Customer Service,
110 Benner Circle, Bellefonte, PA 16823

E-mail:
csreps@restek.com
(Please remember to include your company name and complete mailing address. Thanks!)

Online:
Ordering FAQ

Customers outside the U.S.
Please contact your Authorized Restek Distributor or send an email to intlplusone@restek.com.

Customer Service Team

U.S. Customer Service

Left to right (click on image to enlarge):
Shannon, Jamie, Lauren, Ken, Diane, Anthony, Colleen, Mike, Paula, Melissa, Rebecca

International Customer Service

Left to right (click on image to enlarge):
Carla, Jodie, David, Nicole, Emily, Velvet
 

Plus 1 Service

What is Plus 1 Service? Put simply, it's surpassing your expectations every time you contact us! Restek's highly trained Customer Service Team looks forward to working with you. We are here when you need to place an order, track a package, check the status of an open order, or request a price quote. We will suggest time- and money-saving options and are dedicated to getting your products to you fast. Because we know how busy you are, we will do whatever it takes to simplify your work. That's what Plus 1 Service is all about! Talk with a live customer service representative 8:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday.

Some Plus 1 Stories

Many Restek customers have told us how our Customer Service representatives, Technical Service chemists, or others have brightened a day for them. Here are just a few examples:

“Restek is a first class company with excellent customer service. Courtesy is always extended to both my company and myself when communicating with Restek employees.”
Rich Whitney
Mass Spec Manager, ProChem Analytical

“Any time I have any type of chromatography question, I know that I can call Restek Technical Service for assistance. Every time I have spoken to them, they have been extremely helpful, and friendly!”
Carisa A. Kelley
Exygen Research

“I converted two methods using Restek's Pinnacle II C18 column and saw excellent separation with a reduction of more than half in run time. In the first the run time was cut from 30 minutes to 13 minutes. In the second the run time was cut from 25 minutes to 12 minutes. In both cases, without any detrimental effects on the analysis.”
Andrew Burrows BSc (Hons.)
Senior Analytical Chemist, Phoenix Chemicals