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Returns & Warranty

Returns & Warranty

100% Pure Satisfaction

Pure Satisfaction

As a Restek customer, you deserve to be completely satisfied with your Restek products and service, which is why we offer an unbeatable guarantee. We also understand, however, that while problems are rare, they will still arise. As part of your Plus 1 experience, we have made it easy and painless to resolve any issue you may encounter. Simply follow the instructions below:

Resolving Product / Order Issues and Returning Products

  1. Are you prepared to provide the following information?
    • Name, company name, address, and phone number.
    • Product name, catalog number, lot and/or serial number, and quantity.
    • Purchase order and/or invoice number.
    • Detailed description of the problem.
  2. How did you place your order?
    • If you ordered from a distributor, Restek subsidiary office, or from outside the U.S., contact your local Restek representative.
    • If you ordered directly from Restek and from within the U.S., continue reading.
  3. Is the problem with a product’s function or with your order?
    • If you have a problem with a product’s function (e.g., won’t perform properly, results do not match our literature, instructions are unclear),
      contact Technical Service. Call 1-800-356-1688 / 1-814-353-1300, ext. 4 or e-mail support@restek.com
    • If you have a problem with your order (e.g., wrong part or quantity, broken or damaged item, missing items),
      contact our Returns Coordinator. Call 1-800-356-1688 / 1-814-353-1300, ext. 2146 or e-mail returns@restek.com — or fill out our online return request form (located on the full version of our website).
  4. Did you get a return material authorization (RMA) number?
    (You must be given an RMA before you may send any product back to Restek. Items returned to Restek without authorization will be sent back to you at your cost.)
    • If the product has been used, you must include a completed, signed Health & Safety Declaration (www.restek.com/health-safety -- 548kb PDF).
    • Send the product back following the instructions you were given by Restek.

Important Notes

  • If you purchased the product through a Restek subsidiary office, or distributor, you must obtain return authorization through that office or distributor.
  • Do not return any product without first contacting us. We cannot accept returns without an RMA and prior authorization.
  • Reference standards must be returned within ten (10) days from the shipment date; all other products must be returned within thirty (30) days. Restek can refuse to accept late returns.
  • Returns made due to error by the customer placing the order may be charged a 10% restocking fee.
  • To qualify for credit in the event of an order error, you must notify Restek within ten (10) days of shipment. Product must also be returned unused and in restockable condition.
  • Restek will honor the original warranty of resale electronics; however, if the item is not under warranty, you are responsible for all repair costs.
  • Returned columns and consumables will normally be evaluated within seven (7) working days after receipt.
  • If you need replacement product immediately, ask for details when you contact us. Special invoicing and additional costs may apply.
  • Custom Restek products (i.e., non-stocked, non-catalog items) that meet the requested product specifications are not returnable or refundable. Be sure to check the product specifications in your quote request before submitting. Also, re-check the specifications in your sales quote before placing your order. If you have any questions, contact Restek or your local Restek representative.

General Warranty Information

Restek warrants the products it manufactures, except those specifically exempted, to be free from defects in materials and workmanship for ninety (90) days from the date of shipment. This warranty is limited to the original purchaser of the product and is not transferrable. During the warranty period, Restek will, at its option, either repair or replace a defective product or return to purchaser the price of the item. This limited warranty does not extend to any products that have been damaged as a result of accident, misuse, abuse, or service or modification by anyone.

Except as expressly set forth above, no other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and Restek expressly disclaims all warranties not stated herein. In the event the product is not free from defect as warranted above, the purchaser’s sole remedy shall be as provided above. Under no circumstances will Restek be liable to the purchaser or any user for any damages, including the incidental or consequential damages, expenses, lost profits, lost savings, or other damages arising out of the use or inability to use the product.

This warranty shall not be applicable to the extent that any provision of this warranty is prohibited by any federal, state, or municipal law that cannot be preempted.