Technical Service

Phone:
1-800-356-1688, ext. 4 (Toll Free)
814-353-1300, ext. 4 (Local)
Hours of operation (Eastern Time):
Monday - Thursday, 8:00 a.m. to 6:00 p.m.
Friday, 8:00 a.m. to 5:00 p.m.

Fax:
814-353-1568

Mail:
110 Benner Circle, Bellefonte, PA 16823

e-mail (within the U.S.):
support@restek.com
(Please remember to include your company name
and complete mailing address. Thanks!)

Online:
Technical Resources

Customers outside the U.S.
Please contact your Restek representative or send an e-mail to intltechsupp@restek.com.

Do you have a technical question? Restek’s Technical Service Group has answers!

Did you know that Restek’s Technical Support group includes individuals with extensive experience in chemistry, chromatography, engineering, and related fields? It’s true! This highly diverse group specializes in providing information about GC and HPLC columns, instrument accessories, applications, air products, reference standards, sample preparation, and more. We have worked in clinical, environmental, food and flavor, forensic, petroleum, and pharmaceutical industries and collectively represent hundreds of years of hands-on chromatography experience.

Since being founded in 1985, we have developed close working relationships with government agencies such as the US EPA, industrial authorities such as USP, AOAC International ASTM, and nearly all of the major GC and HPLC instrument manufacturers including Agilent, Perkin-Elmer, Shimadzu, Thermo, and Varian. We keep a finger on the pulse of the industry and share our knowledge and experience on a daily basis with customers who contact us for technical support.

Restek is a global organization with more than 100 international distributors and dealers across 6 continents. We can understand and respond to your lab’s unique challenges whether you are in North America, South America, Africa, Asia, Europe, the Pacific Rim or elsewhere. Our Technical Support team is there for you anywhere - worldwide. Just pick up the phone or e-mail us for a fast, thorough answer to your most challenging technical questions.

We pride ourselves in having the most accessible, knowledgeable, and Plus 1 customer driven technical support service in the industry. When you call Restek, not only do you have access to the technical support representative who answers the phone; you have the combined expertise of everyone in the group. Our goal is to provide personalized, timely, and experience-based answers to your analytical questions.

International GC Specialist

Jaap is a renowned chromatographer with over 30 years of petrochemical experience, including 27 years with Varian/Chrompack where he focused primarily on industrial analysis challenges. Jaap is widely published and travels internationally for seminars and workshops.