delim
delim
Technical Service

Technical Service

E-Mail:
Please include your company name and complete mailing address. We will send a response within one business day.

Customers Inside the U.S.: support@restek.com
Customers Outside the U.S.: Contact your local Restek representative or e-mail support@restek.com

Online:
Chromatography Information & Technical Resources

Phone:
1-800-356-1688, ext. 4 (Toll Free)
or 1-814-353-1300, ext. 4
Hours of operation (Eastern Time):
  Monday through Thursday, 8:00 a.m. to 6:00 p.m.
  Friday, 8:00 a.m. to 5:00 p.m.

Mail:
110 Benner Circle, Bellefonte, PA 16823

Troubleshooting Forms:
GC Troubleshooting Form
LC Troubleshooting Form
Reference Standards Troubleshooting Form
General Troubleshooting Form


Do you have a technical question? Restek’s Technical Service Group has answers!

Did you know that Restek’s Technical Support group includes individuals with extensive experience in chemistry, chromatography, engineering, and related fields? This highly diverse group specializes in providing information about GC and LC columns, instrument accessories, applications, air products, reference standards, sample preparation, instrument troubleshooting, method development, and more. We have worked in clinical, environmental, food and flavor, forensic, petroleum, and pharmaceutical industries and collectively represent hundreds of years of hands-on chromatography experience.

Since being founded in 1985, Restek has developed working relationships with government agencies such as the U.S. EPA; industrial authorities such as USP, AOAC International, and ASTM; and nearly all of the major GC and LC instrument manufacturers including Agilent, Bruker/Varian, Perkin-Elmer, Shimadzu, and Thermo. Our Technical Service group keeps a finger on the pulse of the industry and shares its knowledge and experience on a daily basis with customers who contact us for support.

Restek is a global organization with more than 100 international distributors and dealers across six continents. We can understand and respond to your lab’s unique challenges whether you are in North America, South America, Africa, Asia, Europe, the Pacific Rim, or elsewhere. Our Technical Support team is there for you anywhere—worldwide. Just e-mail us for a fast, thorough answer to your most challenging technical questions.

We pride ourselves in having the most accessible, knowledgeable, and Plus 1 customer–driven technical support service in the industry. When you contact Restek, not only do you have access to the technical support representative who responds, but you also get the combined expertise of everyone in the group. Our goal is to provide personalized, timely, and experience-based answers to your analytical questions.