Troubleshooting
We want to help you be successful in your chromatographic applications, and we understand that providing the best products is only part of that equation. Here is a list of support options and recommendations.
Tools to Help You
- Chromatogram Database: Explore our listings or search for compounds by class, name, synonym, CAS #, or for keywords.
- Chromatography Calculators – Online Tools and Reference Tables for Optimization.
- Review our Frequently Asked Questions:
- Capillary Column Installation Guide: This complete online tech guide provides comprehensive information on proper handling, installation, maintenance and operation of fused silica capillary GC columns.
- Consult our library of additional Free Technical Information
- STAR: The Service and Technology Alliance by Restek provides a network of instrument service providers, and an easy way to save money when you use them.
- Check out other Web sites for additional technical information
General Troubleshooting Tips
- Change only one thing at a time.
- Carefully document all maintenance and troubleshooting activity.
- Check the obvious and routine things first: look at maintenance logs, check cables and connections, leak check.
- Isolate system components and steps: confirm proper sample prep, perform blank run, connect alternate injector or detector, install a different column.
Send Your Analytical Challenge to Restek's Tech Service Specialists
If you haven't found your answer among the choices listed above, please get in touch with Restek's Chromatography Wizards.
- Using the online forms:
GC Troubleshooting Form
HPLC Troubleshooting Form
Reference Standards Form - By e-mail: (We will send a response within one business day.)
Please remember to include your company name and complete mailing address. Thanks!
U.S. Customers -- support@restek.com
International Customers -- intltechsupp@restek.com - By phone:
Hours of operation (Eastern Time): Monday - Thursday, 8:00 a.m. to 6:00 p.m.; Friday, 8:00 a.m. to 5:00 p.m.
Toll Free: 800-356-1688, ext. 4
Local: 814-353-1300, ext. 4 - By Fax:
Fax: 814-353-1568