Restek Tech Tip

Restek’s Knowledgeable Technical Support

Real People, Real Time and Real Results for YOU!

By Restek’s Technical Service Group

Welcome to Restek’s new Technical Support page!

Did you know that Restek’s Technical Support group includes more than 64 individuals with extensive experience in chemistry, chromatography, engineering, and related fields? It’s true! This highly diverse group specializes in providing information about GC and HPLC columns, instrument accessories, applications, air products, performance coatings (including Silcosteel® and Siltek®), reference materials, sample preparation, and more. We have worked in clinical, environmental, food and flavor, forensic, petroleum, and pharmaceutical industries and collectively represent hundreds of years of hands-on chromatography experience.

Throughout Restek’s 21 years as a manufacturer and supplier of chromatography products, we have developed close working relationships with government agencies such as the US EPA, industrial authorities such as USP, AOAC International ASTM, and nearly all of the major GC and HPLC instrument manufacturers including Agilent, Perkin-Elmer, Shimadzu, Thermo, and Varian. We keep a finger on the pulse of the industry and share our knowledge and experience on a daily basis with customers who contact us for technical support.

Restek is a global organization with more than 110 international distributors and dealers in 81 countries. We can understand and respond to your lab’s unique challenges whether you are in North America, South America, Africa, Asia, Europe, the Pacific Rim or elsewhere. The 64+ members of our Technical Support team are there for you anywhere - worldwide. Just pick up the phone or e-mail us for a fast, thorough answer to your most challenging technical questions.

We pride ourselves in having the most accessible, knowledgeable, and Plus 1 customer driven technical support service in the industry. When you call Restek, not only do you have access to the technical support representative who answers the phone; you have the combined expertise of everyone in the group. Our goal is to provide personalized, timely, and experience-based answers to your analytical questions.

By phone, e-mail, or fax—when you need Restek Technical Support, we’re here!

support@restek.com (within US)
intltechsupp@restek.com (international)
800-356-1688 ext. 4 (phone)
814-353-1568 (fax)