Returns Information / RA Numbers

If you have a problem with a product, contact Restek’s Technical Service Department. Often, we can resolve a problem over the phone, saving you the time and effort of returning an item. Please be prepared to provide the following information:

If we are unable to resolve the problem, our technical service representative will issue a Return Authorization Number (RA#). Ship the product with the original QA/calibration documentation supplied by Restek, prepaid and insured, to the location from where it was purchased. Chemical standards must be returned within 10 days from the date the RA# is issued; all other products must be returned within 30 days. If a product is not returned within the time limit, or is returned without an RA#, Restek can refuse to accept it for evaluation or credit.

Important Note: If you purchased the product through a distributor, you must obtain return authorization through that distributor.

Problems with your order:
(800) 356-1688, extension 3

Call Customer Service if you have problems such as:

If you are returning a product because of an ordering error by the person placing the order, credit is issued less a 10% restocking fee. There is no fee if Restek was responsible for the error. An ordering error must be brought to our attention within ten (10) days after the product is shipped, and the product must be returned unused and in good condition. We cannot issue credit if the product cannot be returned to stock because it is used or damaged.

Product functioning problems:
(800) 356-1688, extension 4

Call Technical Service if you have problems such as:

Replacement/Repair Policies
(outside the U.S.—contact your local Restek representative)

Columns and most consumables normally will be evaluated within seven working days after receipt, unless there are unusual or special circumstances. If you need a replacement immediately, we can send a new product (except for electronic products), but we must invoice you for the item. Credit is issued to your account if the returned product is determined to be defective. If the problem was system-related or was caused by improper use or handling, the item will be returned to you, and the replacement invoice is due. We cannot restock used or damaged items.

Restek will honor the original warranty of resale electronic products. However, if the item is not under warranty, the customer is responsible for all repair costs charged by the vendor.

Restek warrants the products it manufactures, except those specifically exempted, to be free from defects in materials and workmanship for ninety (90) days from the date of shipment. This warranty is limited to the original purchaser of the product and is not transferable.

During the warranty period Restek will, at its option, either repair or replace a defective product, or return to purchaser the price of the item. This limited warranty does not extend to any products that have been damaged as a result of accident, misuse, abuse, or service or modification by anyone.

Except as expressly set forth above, no other warranties are expressed or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and Restek expressly disclaims all warranties not stated herein. In the event the product is not free from defect as warranted above, the purchaser’s sole remedy shall be as provided above. Under no circumstances will Restek be liable to the purchaser or any user for any damages, including the incidental or consequential damages, expenses, lost profits, lost savings or other damages arising out of the use or inability to use the product.

This warranty shall not be applicable to the extent that any provision of this warranty is prohibited by any federal, state, or municipal law that cannot be preempted.

Customer Service: Fax: e-mail:	(800) 356-1688, extension 3 (814) 353-1309 csreps@restek.com
Technical Service: Fax: e-mail:	(800) 356-1688, extension 4 (814) 353-1568 support@restek.com

Ship the product prepaid and insured, and with the return authorization number written on the outside of the package, to:

Restek Corporation
110 Benner Circle
Bellefonte, PA, 16823

Please note: We cannot accept return products without prior authorization.

A completed, signed Health & Safety Declaration must accompany all returns of products that have been used. Please include the completed document with the returned product.