Troubleshooting & FAQs

We want you to be successful in your chromatographic applications, and we understand that providing the best products is only part of that equation. Here is a list of support options and recommendations, including frequently asked questions (FAQs), to help you achieve your goals.

General Troubleshooting Tips

• Change only one thing at a time.
• Carefully document all maintenance and troubleshooting activity.
• Check the obvious and routine things first: look at maintenance logs, check cables and connections, leak check.
• Isolate system components and steps: confirm proper sample prep, perform a blank run, connect an alternate injector or detector, install a different column.

Tools to Help You

• Chromatogram Database: Explore our listings or search for compounds by class, name, synonym, CAS #, or keyword.
• Chromatography Calculators: Online tools and reference tables for optimization.
• Capillary Column Installation Guide: This complete online tech guide provides comprehensive information on proper handling, installation, maintenance, and operation of fused silica capillary GC columns.
• Consult our Library of Free Chromatography Literature.

Frequently Asked Questions (FAQs)

• Air Sampling FAQ
• Capillary GC Columns FAQ
• Packed & Micropacked Columns FAQ
• GC Accessories FAQ
• HPLC and UHPLC FAQ
• Flip Seal Inlet Seals FAQ
• ProFLOW 6000 Electronic Flowmeter FAQ
• Reference Standards FAQ
• Sample Preparation FAQ
• Surface Treatments FAQ
• Ordering FAQ

Send Your Analytical Challenge to Restek's Technical Service Specialists

If you haven't found your answer among the choices listed above, please contact Restek Technical Service:

Phone:
1-800-356-1688, ext. 4 (Toll Free)
or 1-814-353-1300, ext. 4
Hours of operation (Eastern Time):
  Monday through Thursday, 8:00 a.m. to 6:00 p.m.
  Friday, 8:00 a.m. to 5:00 p.m.

Email:
Please include your company name and complete mailing address. We will send a response within one business day.
Customers Inside the U.S.: support@restek.com
Customers Outside the U.S.: Contact your local Restek representative or email support@restek.com

Mail:
110 Benner Circle, Bellefonte, PA 16823

Troubleshooting Forms: (Located on the full version of our website.)
GC Troubleshooting Form
LC Troubleshooting Form
Reference Standards Troubleshooting Form
General Troubleshooting Form