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Frequently Asked Questions (FAQs): Ordering

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  1. How do I place an online order?
  2. How do I apply for Credit Terms?
  3. How do I use the Shopping Cart?
  4. How do I Check Out?
  5. How can I submit a Quote Request?
  6. How can I view my Order History?
  7. How can I change or cancel an order?
  8. Can I order using a mobile device?
  9. Do I have to sign in to make an order?
  10. Will my discount be applied?
  11. Where is the “Proceed to Checkout” button?
  12. What if the item I need isn’t listed?
  13. Can I order Online from outside the United States?
  14. What are Restek’s export compliance guidelines?
  15. How do I contact Accounts Receivable?
  16. How do I contact Customer Service?

1. How do I place an online order?

New Customers:

New customers must establish an account with Restek prior to making a purchase. Accounts will be set up initially as credit card only, but you may apply for credit terms after registering.

Note that a W-9 and a business shipping address are required to establish an account.

Existing Customers:

If you have previously ordered from Restek via phone or email and wish to place an order online, an account registration is required. Registration takes only a few minutes.

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2. How do I apply for Credit Terms?

New Restek.com Registration: Restek customers in the United States can fill out the online credit application as part of Restek.com registration.

Existing Restek.com Account: Or, if you are already a registered Restek.com user, you should log in and fill out our online credit application for quick submission and processing.

No Restek.com Account Desired: U.S. customers who do not wish to register on Restek.com may download our credit application, fill it out, and —but please note you will be unable to use online ordering, quote requests, and other Restek.com features without registering.

3. How do I use the Shopping Cart?

The Shopping Cart allows you to modify your order (add Order Notes and Product Notes; adjust quantities) and then place your order or submit a quote request. You may also save your Cart.

Items can be added to your Shopping Cart in two ways:

  1. Search or browse the product listings, then click the “Add to Cart” button on the product page.
  2. Use the “Quick Order” feature located at the top of each web page. Enter the catalog number(s) and the desired quantity, and then click “Add to Cart”.
 

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4. How do I Check Out?

When you are ready to place your order, go to the Shopping Cart and click the “Proceed to Checkout” button. Note that you must be signed in to do this. If you don’t have a login, you can create one in a matter of minutes.

We accept Visa, MasterCard, and American Express for online orders. If credit terms have been established for your customer account, we will send you an invoice.

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5. How can I submit a Quote Request?

During checkout, you can place a Quote Request rather than an order to confirm pricing and availability before committing to the purchase by doing the following:

  1. Add your item(s) to the Shopping Cart.
  2. Click the “Request Quote” button.
  3. An acknowledgement will be sent to you within one business day.
  4. When you receive the acknowledgement, be sure to note the Sales Quote ID. You will need it later to complete your purchase.
 

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6. How can I view my Order History?

You can view your previous order history by signing into your account and selecting "Hello, [First Name]" at the top of any webpage, then choosing “My Account” and "My Orders". Your previous order history will then be displayed.

Note that this view will only display orders placed via the website.

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7. How can I change or cancel an order?

To Add Items:
  • Option One: Place a second order online with the additional items only. Note, this will create a separate order with its own invoice and will incur separate freight charges.
  • Option Two: Contact Customer Service by phone or email to revise the existing order. Note, this can only be done if your order hasn’t shipped.
 
To Cancel an Order and For All Other Changes:
  • Please contact Customer Service by phone or email. DO NOT SEND THE ORDER AGAIN. Doing so will result in a duplicate order being processed and may result in additional invoicing and freight costs.
 

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8. Can I order using a mobile device?

Online ordering is now available for mobile devices.

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9. Do I have to sign in to make an order?

Yes. Guest users can browse the full catalog and add to the Shopping Cart, but must sign in before placing an order or requesting a quote. Registration takes only a few minutes.

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10. Will my discount be applied?

Yes. You will be charged the same prices online as when ordering by phone. If you require price confirmation via email, request it in the “Add Note” field of your Shopping Cart. Alternatively, you could also submit a Quote Request.

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11. Where is the “Proceed to Checkout” button?

If your shopping cart does not show a “Proceed to Checkout” button, online ordering is not available in your region. Please use “Request Quote” instead.

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12. What if the item I need isn’t listed?

This usually happens with custom products. Use the “Add Note” field in your Shopping Cart to list additional items to be added to your order when it is processed.

If you need assistance, please contact Customer Service.

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13. Can I order online from outside the United States?

Currently we are only able to take online orders within the United States. Please refer to our list of Restek offices and distributors to order from outside the United States.

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14. What are Restek’s export compliance guidelines?

Please refer to our Export Control Notice.

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15. How do I contact Accounts Receivable?

Please email your questions to .
 

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16. How do I contact Customer Service?

Full contact information for Customer Service, Sales, Technical Service, and more is available on our Contact Us page.

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