Last Updated: May 2022
This policy applies to users accessing the following websites: restek.com, thamesrestek.co.uk, and restekchina.cn ("Website or Websites"), which are operated by Restek Corporation, U.S., Thames Restek UK Limited, Restek GmbH, Restek S.r.l., Restek Japan, Restek China, and Restek France respectively (together referred to as "Restek"), and where applicable in relation to interacting with us, whether in-person, online, by email, on the phone, or through any other means.
At Restek, we understand and respect your concerns about the privacy and security of your personal data.
1. LEGAL INFORMATION
For the purpose of the Data Protection Laws, the data controllers are (as applicable):
Restek Corporation, a company incorporated in the U.S. with an office at 110 Benner Circle, Bellefonte, PA 16823;
Thames Restek UK Limited, a company incorporated in England (registration number 03387425), with its office at Unit 8-16 Ministry Wharf, Wycombe Road, Saunderton, Buckinghamshire, HP14 4HW;
Restek GmbH (company registration number HRB 6772), a company incorporated in Germany with an office at Schaberweg 23, 61348 Bad Homburg v. d. Höhe, Deutschland;
Restek France, a company incorporated in France, with an office at 7 avenue du Général de Gaulle – 91090 Lisses;
Restek S.r.l. Italy, a company incorporated in Italy with an office at Via G.Miglioli 2/A, 20063 Cernusco sul Naviglio (MI), Italia; and
Restek Japan Inc., a company incorporated in Japan with an office at 804 8-6 Nihonbashi Kobunacho, Chuo-ku, Tokyo, Japan 103-0024,
Restek China, a company incorporated in China with an office at 815 8F Building 1, No.169 Shengxia Road, Pudong District, Shanghai, P.R. China 201203
Restek S.r.l. Spain, a company incorporated in Spain with an office at Calle Monte Esquinza 30, Bajo Izquierda, Madrid, Spain 28010
(together referred to as "we", "us" or "our").
2. INFORMATION COVERED BY THIS POLICY
3. WHAT INFORMATION IS COLLECTED?
3.1 Information you give to us
We collect personal data that you provide, such as but not limited to, your name, billing address, shipping address, telephone number, email address, and credit card information, when you:
3.1.1 request a quote / make a purchase;
3.1.2 enroll in a loyalty, rewards, or promotional program;
3.1.3 sign up to receive emails or other notifications from us;
3.1.4 enter a contest or sweepstakes;
3.1.5 fill out a survey / questionnaire;
3.1.6 create a Restek account;
3.1.7 use a social media service like Facebook, LinkedIn, YouTube or Twitter to communicate with us;
3.1.8 submit a request to our customer service department;
3.1.9 participate in training seminars, product shows or similar events;
3.1.10 meet with us during a commercial visit;
3.1.11 visit us at trade shows or scientific conferences.
4. HOW IS MY PERSONAL DATA USED?
4.1 Restek may collect, use, store, and process your personal data for the following purposes:
Website and services' functionalities
4.1.1 to process, track, and fulfil your order / provide a quote;
4.1.2 to communicate with you about the status of an order;
4.1.3 to identify your product and service preferences;
4.1.4 to improve the effectiveness of the Website or provide technical assistance;
4.1.5 to prevent fraudulent transactions.
4.1.6 subject to your prior express consent, and/or where we have a legitimate interest in doing so (but subject to your rights), and/or where you are a customer or have made enquiries about our products or services previously:
184.108.40.206 to help us market our products, services, and technical content more effectively;
220.127.116.11 to deliver coupons, marketing communications, and ads;
18.104.22.168 inform you of upcoming events;
22.214.171.124 to administer a sweepstakes or contest;
126.96.36.199 to administer loyalty, rewards, and promotional programs;
4.1.7 participate in training seminars, product/trade shows conferences or similar events; and
4.1.8 meet with us during a commercial visit.
4.1.9 to aggregate statistics about our customers, sales, traffic patterns and related site information (but these statistics will include no personally identifying data).
5.1.1 IP address, login information, browser type, location, time zone, operating system, and other technical information;
5.1.2 information about your visit, including the websites you visit before and after our Website and products you viewed; and
5.1.3 length of visits to pages on the Website, and page interaction information.
5.2 Please see the cookie section below for further information.
5.3 Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on the Website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way.
6. WILL MY INFORMATION BE SHARED?
7. IS MY PERSONAL DATA SECURE?
7.1 We undertake to take useful precautions designed to ensure the confidentiality and security of the processed personnel data and prevent them from alteration, corruption or access by unauthorized parties.
7.2 Restek will take reasonable steps to protect your personal data that you transmit to us and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or data storage is ever fully secure, and Restek cannot guarantee that information transmitted via our websites or stored by us will remain confidential at all times. We maintain physical, electronic, and procedural safeguards that are designed to ensure that personal information is stored and treated responsibly.
7.3 Please bear in mind that, to the extent you are provided with access credentials to access portions of our websites, anyone you provide with your access credentials will also have access to your account and, possibly, to your personally identifiable information. If you use our websites, you are responsible for maintaining the confidentiality of your access credentials and for restricting access to your computer.
8. HOW LONG WILL MY DATA BE STORED?
We will retain your data for a reasonable period of time. If such duration cannot be determined, the following criteria will apply to fix this duration:
8.1 the purpose for which the data was collected;
8.1.1 the likelihood of further contact or enquiries from you with which the data may assist;
8.1.2 the length of any legal obligation that may attach to that data or the period within which claims might be brought relating to that data or products or services that we have provided; and
8.1.3 the requirements of our regulators.
9. DO YOU LINK TO OTHER SITES?
For your convenience, the Website may include links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.
This website may use "cookies." A "cookie" is a small file stored by your web browser to help a particular system, like ours, recognize you and the pages you visit on our websites. We built our Websites to offer numerous conveniences and useful functions—such as the shopping cart and forms that prefill—and we rely on cookies to make such things possible. The information we store in and access from cookies is not shared with vendors, advertisers, direct mail concerns, email list services, etc. If you disable cookies, certain functions of the Website may not work properly or be available to you. Users of our Websites may also receive cookies from certain third-party sites that provide services to Restek and help us improve our ability to reach and serve our customers online.
11. GOOGLE ANALYTICS
11.1 We employ Google Analytics Demographics and Interest Reporting, which provides us with certain aggregate and non-personally identifiable information such as age, gender, and interests; however, as stated above, we do not share cookie data with any third parties, nor do we combine the personally identifiable information you voluntarily submit to us with the non-personally identifiable information we collect through Google Analytics Demographics and Interest Reporting.
11.2 The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Website, and other information, such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website, subject to your prior express approval.
11.4 Once you have given your consent to some Google Analytics cookies, you can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
12. ADVERTISING NETWORKS
We work with third party ad networks to display content specific advertisements to visitors that have previously visited our Website when those visitors go to other websites that have the Google Display Network implemented.
You may choose how third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also get more information about targeted advertising, and how to opt-out of receiving targeted ads from many third-party ad networks (including Google), through the following:
U.S. Users: www.aboutads.info/choices (Digital Advertising Alliance)
YOU MAY CHOOSE TO OPT-OUT OF PARTICIPATING AD NETWORKS. HOWEVER, THIS DOES NOT OPT YOU OUT OF BEING SERVED ADVERTISING IN GENERAL. YOU MAY STILL RECEIVE GENERIC OR “CONTEXTUAL” ADS ON OUR WEBSITES. YOU MAY ALSO CONTINUE TO RECEIVE TARGETED ADS ON OTHER WEBSITES, FROM COMPANIES THAT DO NOT PARTICIPATE IN THE ABOVE-MENTIONED PROGRAMS. PLEASE ALSO NOTE THAT OPT-OUT MECHANISMS ARE COOKIE BASED; SO, IF YOU DELETE COOKIES, BLOCK COOKIES OR USE ANOTHER DEVICE, YOUR OPT-OUT WILL NO LONGER BE EFFECTIVE. FOR MORE INFORMATION, GO TO HTTP://WWW.ABOUTADS.INFO/
13. USER CONTENT
14. CALIFORNIA PRIVACY RIGHTS
15. EU CITIZENS
If you are an EU Citizen protected under the GDPR regulations or other applicable Data Protection Acts, you may be entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Restek to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Restek’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Our Website and Services are not targeted at children under thirteen (13) years of age and we do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete such personal data from our systems.
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